Today, after-sales service has become an integral part of the marketing and sales process in the automotive industry. After-sales services include spare parts, maintenance services, and periodical services.

Customers consider the availability of original spare parts and trained mechanics as critical factors when purchasing a vehicle. Behind every model they introduce to the market, automotive companies seek to achieve customer loyalty and create an advantage over other competitors. The key to customer retention and satisfaction lies in providing exceptional after-sales service. Therefore, Amico's goal is to provide optimal after-sales services, customer satisfaction, and brand awareness in the automobile market.

Amico's after-sales service center has provided services for all cars produced by this company to respect customers' rights. Currently, this company is taking steps through the Mobile Auto Repair Service, providing original spare parts, developing a comprehensive network of authorized dealers, emphasizing training specialist employees, and creating the necessary infrastructure to satisfy more customers.

Some of Amico's after-sales service solutions to satisfy customers

online services

Nobody wants to wait in long lines outside the customer service center. Also, unplanned visits to the customer service center can cause delays in service delivery and quickly turn a happy customer into a disappointed one. By launching an online customer service portal, Amico has made accessing the technical support and after-sales service departments easier and faster.

Customer call center

The main motive for achieving customer satisfaction is building strong relationships with customers. Personal interaction is essential to bond with customers and making them feel valued. The possibility of easy access for customers to the call center to solve problems or receive guidance is one of Amico's solutions to satisfy customers. All customers of Amico can contact the experts of the sales department or the customer unit through the number 02148019.

The Vast network of authorized dealers

The authorized Amico dealers across the country using trained technicians and advanced devices to provide services to Amico vehicles.

Supply of original parts

Amico has a good experience in the distribution of spare parts and is one of the first companies to launch a fast delivery system for dealers. All the parts in Amico's supply network and after-sales services have successfully passed all quality and safety tests in Iran and abroad. The price of Amico spare parts is quite competitive in the market, and it will be the best choice for customers due to its excellent quality and warranty. However, due to the presence of counterfeit and non-standard parts in the market, customers are advised to make their purchases only from the authorized network of Amico dealers.